Common Issue with creating and displaying a Smart Deck

Modified on Thu, 22 Feb, 2018 at 10:50 AM

Common issues experienced when creating and deploying a completed Smart Deck in to SAM for use are as below as well as how to correct them:


1. Document cannot be displayed:


The above error will be displayed when uploaded into SAM and made available on devices. The above error will display in one of the two reasons:


1. The file-naming conventions are too different to be related in the plist files

2. The "P" in page of the separated pdf files is in capital 






Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article